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GXEAST.COM values and respects the privacy of its customers and visitors. The purpose of this Privacy and Security Statement is to provide you with information about how GXEAST collects, uses, and shares the information we collect from our customers and visitors. It also describes the choices you can make about our use of your information. Our collection efforts are designed to improve the shopping experience of our customers and to provide customers relevant information about our products, services, and promotions.

This Privacy and Security Statement describes the privacy practices of GXEAST, Inc. and its subsidiaries, divisions, affiliates, brands and other GXEAST companies ("GXEAST", "our", or "we"). It applies to our interactions with our customers and visitors, including, but not limited to:

  • Use of our websites, including mobile websites
  • Visits to our stores or attendance at one of our events
  • Use of our applications for mobile phones, tablets or other smart devices
  • Phone and email communications
  • Social media interactions on our websites and other third party websites like Facebook, YouTube, Pinterest, Google+, Instagram and Twitter
  • Viewing our online advertisements or emails
  • Through our authorized service providers

Information We Collect

Contact Information
We may collect the names and user names of our customers and other visitors. Additionally, we may collect your purchase history, billing and shipping addresses, phone numbers, email addresses, and other digital contact information. We may also collect information that you provide us about others.

Payment Information
When you make a purchase we collect your payment information, including information from your credit or debit card, check, PayPal account or gift card. If you apply for a GXEAST credit card, we might collect information related to your application.

Location Information
If you use our mobile websites or applications, we may collect location data obtained from your mobile device. If you use our websites, we may collect location data obtained from your IP address. We use this location data to setting the language edition of our webpages.

Other Information
We may collect any of the information or content that you provide through our websites, mobile applications, or online forums. If you use our websites, we collect your IP (Internet Protocol) address and other related information such as the type of browser and operating system you are using. We might also track the pages you visit, look at what website you came from, or what website you visit when you leave us. We collect this information using the tracking tools .

How Information is Collected

We collect information directly from you. The following are a few examples of when we collect information from you:

  • During website or survey registration
  • In connection with an online purchase
  • If you use an online forum, submit a question or answer to our Product Q & A or provide us with comments or reviews or contact our call centers
  • If you upload or share a photo or other digital content through one of our websites, applications or via social media interactions on third party websites like Facebook or Twitter
  • If you register for a loyalty program
  • If you participate in sale promotion, program or workshop
  • If you rent equipment or vehicles or request a quote, warranty or other information
  • If you return a product or use a rebate
  • If you request we send you an electronic copy of your in-store receipt
  • If you apply or inquire about employment
  • In connection with your interactions with us as a registered user of our websites

How We Use Information

We use the information we collect for our business purposes, including:
To respond to your questions and requests. Examples include:

  • Fulfilling orders, ensuring proper delivery or providing services (such as delivering an electronic copy of your receipt)
  • Registering you for a particular website, loyalty program, or extended warranty service or providing you with information regarding such programs or services
  • Processing a return
  • Responding to a product or service review

To improve our products and services

We may use your information to make website, mobile application, or product and service improvements.

To look at website and mobile application trends and customer interests

We might use your information to customize your experience with us. We may also combine information we get from you with information about you we have received from third parties or publicly available sources to assess trends and interests.

For security and loss prevention purposes

We may use your information to protect our company, our customers, or our websites.

For our marketing

In certain circumstances, we may send you communications about special GXEAST promotions or offers via regular mail, email, or other electronic channels, including ads on social media platforms. We may send you emails if you have registered on a website and indicated you want to receive this information or if you gave us your information in one of our stores. We may also notify you of new website features or product and service offerings. If permitted, we may also send information about offers from our Affiliates and other companies we think you might find interesting. To manage our communications with you, follow the instructions in the Your Privacy Preferences section below. We may use information to deliver you marketing communications (including online ads) based on your interests. For example, if you view a product on our website, you may see ads for that product on our or third party websites and applications.

To communicate with you about your account or our relationship

We may contact you to tell you about changes to this Privacy and Security Statement, the Terms of Use of our websites or mobile applications, or changes to any of our programs in which you might be enrolled. We may also tell you about issues with your orders or if there is a product recall or rebate

For employment purposes

We may use the personal information you provide in connection with a job application or related inquiry for the purpose of processing and responding to your application or inquiry.

For social media

When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain social media account information (e.g., name, username, email address, gender) as determined by the settings of the social media services to deliver the content or as part of the operation of the website, plug-in or application. Social media platforms may collect information about your use of our services and may notify other users of the platform about your activities on our websites and mobile applications. Social media services may also use cookies or other technologies to provide services or track your online activities over time and across multiple websites and mobile applications. Your interactions with social media features are governed by the respective privacy policies of the companies providing the features.

For other uses we may disclose to you

We may also use personal information with your consent, and as otherwise permitted or required by law

Information Sharing

We may share your information for our business purposes and as legally required or permitted, including

With third parties who perform services on our behalf We share information with our service providers, such as our delivery service providers who ship and deliver your online orders. We might also authorize our service providers to collect information on our behalf. Some service providers may be located outside of PRC. We might also share information with the vendors and manufacturers of our products and services to respond to your reviews and questions.

Data Sharing for Catalog Mailings We may share your name, address and transactional information about products you have purchased from our catalogs with third party companies so that you may receive future catalog offerings about products and services that may be of interest to you. If you prefer not to have your information shared with third party companies for this purpose, please see the section below entitled Your Privacy Preferences.

With any successor to all or part of our business For example, if all or part of our business is sold we may sell or disclose our customer list in preparation for or as part of that transaction.

If we think we have to in order to comply with the law For example, we will disclose information to respond to a court order or subpoena. We may also disclose information if a government agency or investigatory body requests it.

With our business partners For example, we might share information with one of our Affiliates or a business partner who is running a joint promotion with us or who provides a product or service in partnership with us.

To protect us For example, we will disclose information if we suspect fraud. We will also share information as part of an investigation. We may also disclose personal information to assist us in collecting a debt owed by you.

At your direction For example, if you ask us to provide your information to a third-party to facilitate the resolution of a dispute.

Your Privacy Preferences

You can register or change your preferences to receive or not receive marketing communications from us by clicking here or emailing us. Please allow sufficient time for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order or service request, responding to customer service inquiries, asking you to review a product or service you have ordered, or notifying you of product recalls or rebates. If you later opt back into getting marketing communications from us, we will remove your information from our opt-out databases.

Registered website users can update their information at the Your Account section of our website. If you are not a registered website user, you can contact us by email.

For more information about how we may collect information to provide you with interest based ads or learn about our users' interests and how you may register your preferences regarding that collection, please read the Our Tracking Techniques section below.

Our Tracking Techniques

Tracking Tools We Use
We collect personal and other information about users over time and across different websites when you use this website or service. We also have third parties that collect personal information this way. We or our vendors use several common online tracking tools to collect this information. These may include browser and flash cookies. We may also use web beacons and similar technologies. We or third parties may also collect or receive information from our mobile applications and others’ applications and use that information to provide measurement services and targeted ads. We (and our third party service providers) also use these tools:

  • To track new visitors to our websites
  • To recognize returning customers
  • To learn what site referred you to our website or mobile application
  • To store your password if you are registered on our website
  • To personalize your experience on our website, mobile application and on third-party social networking websites, plug-ins and applications
  • To collect and store geographic data determined by the IP address of your computer
  • To optimize and tailor our websites and mobile applications
  • To make product recommendations and provide you with advertising content in which we think you will be interested. As part of this customization, we may observe your behaviors on our mobile applications, our websites or on other websites. We may also get information about your browsing history from our trusted business partners and vendors
  • So we can better understand our audience, our customers, our website visitors and mobile application users, and their respective interests
  • To provide correct pricing and ads for the local store you select

Controlling Our Tracking Tools

Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. To control flash cookies, click here. Why? Because flash cookies cannot be controlled through your browser settings. Your mobile device may not give you the ability to control cookies. If you wish to block cookies on our mobile applications, you will need to delete the application from your mobile device. If you configure your computer to block cookies, you will limit the functionality we can provide when you visit our websites. If you configure to block or delete cookies, not all of the tracking that we have descrbed in this policy will stop.

Our "Do Not Track" policy: Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. These browser features are not uniform, so we are not currently set up to respond to those signals.

Account Registration and Use

My Account registration is an optional service provided by our website. You do not have to register to browse or shop online. When you register, you are asked for personal information such as your name, address, phone number, email address, and a username and password that you select. You may also optionally provide information regarding your interests and construction projects or register your credit cards. This information may be used to help make your online shopping quicker and easier, by pre-filling certain parts of your shopping information.

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